Terms of Use



User Agreement for the Azora Website and Web Application

Effective as of August 2023



These Terms of Use, together with all policies and procedures referenced in them — including our Privacy Policy, Money-Back Policy, and Billing Terms (each as amended from time to time and collectively referred to as the “Terms,” “Agreement,” or “EULA”) — constitute a legally binding agreement between you as the user (“you”, “your”, or “User”) and EL Software Services LLC (“we,” “us,” “our,” the “Company,” or the “App”).



These Terms govern your access to and use of our website, web application, and any related features, content, and services, including all content made available in connection with our website located at https://azora-astro.com (collectively, the “Service” or the “App”).



This Agreement sets out the conditions under which you are permitted to use the Service and the content available through it. The parties agree that they do not rely on any statements, representations, or assurances other than those expressly set out in these Terms.

By accessing or using the Service, you acknowledge and agree that you are bound by these Terms and by all policies incorporated into them by reference, including our Privacy Policy, Money-Back Policy, and Billing Terms.



Please read these Terms carefully before using the Service. By using the Service, you confirm that you have read and understood these Terms and that you accept and agree to be legally bound by them as of the date on which you first access or use the Service.



By accepting these Terms or otherwise using the Service, you also represent and warrant that you have the legal capacity and authority to enter into this Agreement.



IF YOU DO NOT UNDERSTAND THESE TERMS OR DO NOT AGREE WITH ANY PART OF THEM, YOU MUST NOT ACCESS OR USE THE SERVICE.



The Service is provided by EL Software Services LLC, with its registered business address at:

333 SE 2nd Ave 2000, Miami, FL, US

Email: support@azora-astro.com



Changes and Modifications



We reserve the right to update, change, or adjust the pricing of our subscription plans and one-time purchases at any time and at our sole discretion.

If you do not agree with a revised price, you may cancel your subscription before the updated pricing takes effect.



Your continued use of the Service after the new pricing becomes effective will be considered your acceptance of the updated fees.



The Service



As long as you comply with this Agreement, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the App strictly for its intended purpose and in accordance with these Terms and applicable laws.

No other rights or licenses, whether express or implied, are granted to you.



The Service is intended solely for entertainment purposes and for non-commercial personal use. It is not designed to provide, replace, or supplement professional advice, including psychological, medical, legal, or other licensed services.



We are not healthcare or psychological service providers, and none of the information, materials, or features within the App constitute medical consultation, diagnosis, treatment, therapeutic guidance, or crisis intervention.

If you require professional assistance or believe you may be experiencing a medical or psychological emergency, contact your local emergency services immediately (e.g., call 911 in the United States).



Some of the content available through the Service may not be appropriate for every individual. By using the App, you acknowledge and agree that:



  1. any actions or decisions you take as a result of accessing the Service are made voluntarily and at your own risk,
  2. you are solely responsible for your physical and mental health, your well-being, and your personal choices,
  3. you are fully accountable for decisions affecting yourself and your family, including children (born or unborn, where applicable).


You may share certain information with us while using the Service. Some of it may be considered sensitive under applicable laws. We respectfully request that you avoid submitting sensitive personal data unless explicitly required.

If such information is provided, we will only process it with your explicit consent and exclusively for the purpose of delivering the Service.



Adults Only



To use the App, you must meet the minimum age requirements established by applicable law.

Users located in the EU must be at least 16 years old. You may not access or use the Service if you are legally prohibited from doing so in your jurisdiction.



If you are under the age of 18, your parent or legal guardian must review and accept these Terms on your behalf. By using the Service, you confirm that such review and acceptance have occurred.



We reserve the right to suspend or restrict your access to the Service if we have reasonable grounds to believe that you do not meet the age requirements. In such cases, we may request proof of age, and continued access may depend on your compliance.



In accordance with the U.S. Children’s Online Privacy Protection Act of 1998 (“COPPA”), we do not knowingly seek or collect personally identifiable information from individuals under 13 years old.

For additional information or to notify us of any concerns regarding children's data, please refer to our Privacy Policy.



Accessibility



We strive to ensure that the Service is accessible and usable by the widest possible audience, regardless of abilities, device types, or technological limitations. While we make continuous efforts to improve accessibility, certain limitations may still exist.



If you encounter accessibility barriers or experience difficulties using any part of the Service, please contact our support team at:
support@azora-astro.com



Your feedback helps us improve the user experience for everyone.



Prohibited Conduct



You agree that you will not engage in any of the following actions:



  1. Selling, renting, leasing, sublicensing, lending, distributing, or otherwise transferring the Service or your rights under this Agreement to any third party.
  2. Copying, modifying, translating, adapting, or creating derivative works based on the Service or any part of it without our prior written consent.
  3. Attempting to bypass, disable, or interfere with any security measures, access controls, or intellectual property protections built into the App.
  4. Using the Service in connection with any illegal activity or any conduct that violates the rights of others.
  5. Uploading, transmitting, or sharing content that is unlawful, harmful, abusive, hateful, defamatory, obscene, pornographic, sexually explicit, harassing, or otherwise inappropriate or offensive.
  6. Uploading content that could give rise to civil or criminal liability under applicable laws.
  7. Submitting files or materials that contain malware, viruses, Trojan horses, corrupted files, or any other software intended to disrupt, damage, or limit the operation of the App or any associated systems.
  8. Using the App or any part of the Service to violate intellectual property rights, including copyrights, trademarks, and privacy rights of others.


Any violation of this section will immediately terminate your right to use the Service.



Restrictions on Use of the Service



You also agree not to, and will not assist or encourage others to:





All rights, titles, and interests in our content—including text, graphics, interface elements, images, trademarks, logos, and the overall design—remain exclusively with us or our licensors and are protected by intellectual property laws.



Nothing in this Agreement grants you any rights to these materials except what is explicitly stated.



Assignment of Rights



We may transfer or assign our rights and obligations under this Agreement, in whole or in part, to another entity or individual at any time. Any such transfer will be conducted in a way that does not negatively affect your rights under these Terms.



You may transfer your rights or obligations under this Agreement only if we provide prior written approval.

Any attempted assignment without our consent is considered invalid.



Subscription and One-Time Purchases



Current pricing and available plans for our digital services are published on our website.

Access to the Service may be purchased through:



  1. our website,
  2. the Apple App Store,
  3. Google Play,
  4. or other authorized third-party payment platforms (“Third-Party Platforms”).


When you make a purchase through our website, payments are collected either by us directly or by authorized third-party payment processors (such as Stripe, PayPal, etc.).



To place an order, the user must complete a three-step process:



Step 1 — Onboarding Questionnaire



You begin by completing a short quiz that helps us tailor your experience and determine which Service options may be most relevant to your goals or preferences.

Once completed, the system will display available package options for purchase.



Step 2 — Plan Selection & Payment



After reviewing available options, you can select a subscription plan or one-time purchase.

Payments may be made via bank card or PayPal.



Before completing the payment, you must provide a valid email address so we can deliver all required information and access links.



Once payment is successfully processed:



  1. You will see an on-screen confirmation containing your personal access link and instructions.
  2. A summary of your order, including pricing, chosen services, and access information, will be sent to your email.


By clicking the purchase button, you:



  1. acknowledge the payment obligation,
  2. confirm the accuracy of your order details,
  3. and agree to all applicable conditions, including pricing, features, quantity, and delivery timelines.


Step 3 — Order Confirmation



Immediately after payment, an email containing your personal access link and instructions for using the Service (including information on how to cancel your subscription) is automatically sent to you.



Subscription Renewal and Cancellation



If you purchase a subscription, it will automatically renew for the same period unless you cancel it at least 24 hours before the end of the current billing cycle.



Important notes:



  1. Uninstalling the app does not cancel your subscription.
  2. Your payment method will be charged for renewal within 24 hours prior to the end of the current subscription period.
  3. If cancellation is submitted within the last 24 hours before renewal, it may only take effect after the next billing cycle.


To cancel your subscription, follow the instructions in your confirmation email or refer to our Money-Back Policy.



Subscriptions purchased through the Apple App Store or Google Play must be canceled directly via those platforms.

We cannot issue refunds or cancellations for purchases made through app stores.



Withdrawal Rights for EU/EEA/Swiss Residents



If you reside in the EEA or Switzerland, you have the right to withdraw from the purchase of digital services within 14 days of entering into the contract, without giving any reason and without incurring additional charges.



However, this withdrawal right does not apply if:



  1. you explicitly request immediate access to the digital content, and
  2. you acknowledge that by doing so, you lose your statutory right of withdrawal once the Service has been delivered or activated.


If you decide to withdraw during the 14-day period, and the digital service has already been partially delivered, you may be entitled to a proportional refund based on the amount of service already provided.



For one-time digital content purchases (such as PDFs, videos, or similar downloadable items):



  1. by accepting immediate delivery, you expressly waive your right to withdrawal.


Refunds



Refund requests are processed solely in accordance with our Money-Back Policy, which is available on our website.



Key points:



  1. Refunds for subscriptions purchased through Google Play or the Apple App Store must be requested through the respective store.
  2. We do not have the technical ability to issue refunds for purchases made on third-party marketplaces.
  3. Refund eligibility depends on the status of the digital content and whether the service was activated, accessed, or delivered correctly.


You may submit a refund request following the procedure described in the Money-Back Policy.



Links to Third-Party Websites



The Service may contain links to external websites, services, or resources operated by third parties. These links are provided solely for your convenience and informational purposes.

We do not control, endorse, or assume responsibility for:



  1. the content or accuracy of any third-party websites,
  2. any products or services offered through them,
  3. their privacy practices,
  4. or any consequences of your use of such sites.


Your interaction with third-party websites is entirely at your own risk.

We strongly recommend reading the privacy policies and terms of any external websites before submitting personal information or using their services.



Links from Third-Party Websites



If you choose to link to any portion of the Service from a website you operate, you agree:



  1. not to imply or suggest that we endorse your site, products, or services unless we explicitly authorize it;
  2. not to present the link in a misleading or defamatory manner;
  3. not to replicate or frame any part of the Service without our permission.


Additionally, you acknowledge that the availability of our App may depend on third-party distribution platforms (e.g., the App Store or Google Play), and you are responsible for paying any fees required by those platforms.



Termination and Enforcement



Your right to access and use the Service may be suspended or terminated immediately, without prior notice, if we determine, in our sole discretion, that you have:



  1. breached any provision of this Agreement,
  2. engaged in activity that harms or risks harming the Service, other users, or our business interests,
  3. violated any policies or guidelines associated with your use of the Service.


We may also block future access to the Service if your account has a history of violations, including repeated infringements of intellectual property rights.



If we initiate legal proceedings related to your breach of this Agreement, we are entitled to recover reasonable attorneys’ fees and associated costs from you.



Termination of your access does not limit any of our legal rights or remedies, and the provisions concerning warranties, disclaimers, limitations of liability, and governing law will continue to apply.



We will not be liable to you or any third party for the termination or suspension of your access to the Service.



Copyright and Intellectual Property



We respect the intellectual property rights of others, and we expect users of the Service to do the same.



All content within the Service—including written materials, graphics, interface elements, design layout, audio, video, and all other intellectual property—is created by or licensed to us and is subject to copyright, trademark, and other intellectual property protections.



We maintain strict content sourcing and quality review processes, relying on credible, authoritative, and up-to-date sources wherever applicable.



Reporting Copyright Infringement



If you believe that content available through the Service infringes your copyright or the copyright of someone you represent, you must notify us in writing. Your notice must include the following information:





DMCA-Specific Requirements (for U.S. copyright claims)



If you wish your complaint to be processed under the Digital Millennium Copyright Act (DMCA), your notice must also include:



  1. a declaration, under penalty of perjury, that you are the owner or an authorized representative of the owner of the copyrighted work;
  2. your physical or electronic signature (a scanned copy is acceptable).


Once a valid notice is received, we will review the claim and take appropriate action, which may include removing or disabling access to the infringing content.



Disclaimer of Warranties



YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT YOUR USE OF THE SERVICE IS ENTIRELY AT YOUR OWN RISK.

THE SERVICE, INCLUDING ANY DIGITAL CONTENT, FEATURES, MATERIALS, OR FUNCTIONALITY PROVIDED THROUGH IT, IS OFFERED “AS IS” AND “AS AVAILABLE”, WITHOUT ANY WARRANTIES OF ANY KIND — WHETHER EXPRESS, IMPLIED, OR STATUTORY.



To the fullest extent permitted by law, we and our affiliates expressly disclaim all warranties, representations, and conditions, including but not limited to:



  1. implied warranties of merchantability,
  2. fitness for a particular purpose,
  3. non-infringement,
  4. title,
  5. and any warranties arising from usage of trade, course of dealing, or course of performance.


We and our affiliates do not guarantee that:





Any content you access, view, download, generate, or interact with through the Service is done so at your own discretion and risk.

YOU ALONE ARE RESPONSIBLE FOR ANY DAMAGE TO YOUR DEVICE, LOSS OF DATA, OR OTHER HARM RESULTING FROM YOUR USE OF THE SERVICE.



No advice, suggestion, or information — whether oral or written — provided by us or through the Service creates any warranty that is not expressly stated in this Agreement.



AI-Generated Content and Interactions



Some features within the App involve automated responses, recommendations, or interactions generated by machine learning and artificial intelligence technologies.



You understand and agree that:



  1. AI-generated output may not always be accurate, complete, or reliable;
  2. the Service does not provide medical, psychological, therapeutic, diagnostic, or professional advice;
  3. the information generated should not be used as a substitute for professional evaluation or expert guidance;
  4. any decisions you make based on AI-generated content are your own responsibility.


We provide no guarantees — express or implied — regarding the quality, accuracy, relevance, suitability, or usefulness of any AI-generated materials, including conversational outputs, suggestions, or automated interpretations.



Limitation of Liability



TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AGREE THAT WE AND OUR AFFILIATES SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, WHETHER BASED IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY.



This includes, but is not limited to, damages relating to:



  1. loss of profits or revenue;
  2. loss of data or business opportunities;
  3. loss of goodwill or reputation;
  4. costs of obtaining substitute goods or services;
  5. service interruptions, delays, or shutdowns;
  6. unauthorized access to, or alteration of, your transmissions or data;
  7. deletion, corruption, or failure to store any user content or other data;
  8. bodily injury or emotional distress resulting from your use of the Service.


You acknowledge that:



  1. The limitations above apply regardless of whether we or our affiliates were aware of the possibility of such damages.
  2. You are solely responsible for maintaining the security of your account credentials.
  3. Your use of the Service is voluntary and entirely at your own risk.


If you are a resident of California, you expressly waive the protections of California Civil Code Section 1542, which states:



“A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release, and that, if known by him or her, would have materially affected the settlement.”



Certain Jurisdictional Rights



Some regions and jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for specific types of damages.

In such cases, only the limitations permitted under local law will apply to you.



Where any exclusion or limitation is prohibited by law, our total liability and that of our affiliates will be limited to the maximum extent allowed under applicable legislation.



Indemnification



You agree to defend, indemnify, and hold harmless the Company, its affiliates, officers, directors, employees, contractors, and agents from and against any and all claims, liabilities, damages, losses, and expenses — including reasonable attorneys’ fees — arising out of or related to:



  1. your breach of this Agreement,
  2. your use or misuse of the Service,
  3. any content you upload, transmit, or make available through the Service,
  4. your violation of any applicable law or regulation,
  5. your infringement of any third party’s rights.


We reserve the right, at our discretion and at our own expense, to assume exclusive control over the defense of any matter subject to indemnification.

If we do so, you agree to fully cooperate with our defense strategy.



Governing Law



This Agreement, as well as any disputes, claims, or controversies arising out of or related to the Service, shall be governed by and interpreted in accordance with the laws of the State of Florida, United States, without regard to conflicts of law principles.



For any claim that is not subject to mandatory arbitration (as described below), both parties agree to submit to the exclusive jurisdiction of the courts of the State of Florida, United States.



Arbitration



Unless prohibited by law in your jurisdiction, you agree that any dispute or claim arising out of or connected to:



  1. this Agreement,
  2. your use of the Service,
  3. the Privacy Policy,
  4. or any interaction with the Company,


shall be resolved exclusively through confidential, binding arbitration.



By agreeing to arbitration, you understand and accept that:



  1. you are waiving your right to a jury trial,
  2. rights you may have in court (such as discovery or appeal) may be more limited or unavailable,
  3. the arbitrator has no authority to conduct class, collective, consolidated, or representative proceedings.


Both you and the Company — including our corporate parents, subsidiaries, successors, and assigns — agree that arbitration is the sole and exclusive method for resolving disputes, except in matters eligible for small claims court.



Dispute Resolution



We encourage you to contact us first to attempt to resolve any issue or disagreement amicably.



You can reach our support team at:
support@azora-astro.com



If a resolution cannot be reached, and you reside in the EU, you may also choose to submit your complaint through the Online Dispute Resolution (ODR) platform operated by the European Commission:
https://ec.europa.eu/consumers/odr



Time Limits for Bringing Claims



To the maximum extent permitted by applicable law, you agree that any claim or cause of action arising out of or related to this Agreement or the Service must be filed within one (1) year after it occurs.



If a claim is not filed within this period, it is permanently barred.



Severability



If any provision of this Agreement is found to be invalid, unlawful, or unenforceable, the remaining provisions shall continue in full force and effect.



Non-Waiver



Our failure to enforce any right or provision under this Agreement shall not be considered a waiver of that right or provision in any future instance.



Assignment



We may assign, transfer, or delegate our rights and obligations under this Agreement, in whole or in part, at any time without notice.

You may not assign or transfer any rights or duties under this Agreement without our prior written consent. Any unauthorized assignment is void.



Electronic Communications



By using the Service, you agree to receive communications from us electronically, including:



  1. notices,
  2. agreements,
  3. disclosures,
  4. transaction records,
  5. and other information related to your use of the Service.


These electronic communications carry the same legal weight as if they were provided in writing.



By clicking “I Agree,” “Continue,” “Submit,” or any similar button, you create an electronic signature that is legally binding and indicates your acceptance of these Terms.



Notices



We may deliver notifications or communications regarding changes to this Agreement by:



  1. email,
  2. postal mail,
  3. or by posting updates directly on the Service.


If you have questions about these Terms, you may contact us in writing at:
support@azora-astro.com



Final Acknowledgment



BY USING THE SERVICE, YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO ALL OF THE TERMS AND CONDITIONS SET FORTH IN THIS AGREEMENT.



You acknowledge that these Terms constitute a binding contract between you and the Company regarding your access to and use of the Service.