Privacy Policy



Effective as of February 2024



This Privacy Policy explains how we collect, store, use, and process the information you provide or that we obtain automatically when you access or use our website, software, and related services (collectively, the “Services”).

By using the Services, you acknowledge that you have read and understood this Policy.



Information We Collect and the Reasons for Collecting It



To operate, secure, personalize, and continuously improve the Services, we collect and retain several categories of information, described below.



1. Account Information You Provide Directly



We may collect personal details that you voluntarily submit when you:



  1. create an account,
  2. interact with the Services,
  3. communicate with our team,
  4. subscribe to newsletters,
  5. or participate in promotions, surveys, or other activities.


This information may include, but is not limited to:



  1. Email address
  2. Username
  3. Login details
  4. Date and time of birth
  5. Information you choose to submit in order to receive personalized readings
  6. Payment details (processed through approved third-party payment providers)
  7. User Content as defined in our Terms of Service (e.g., messages, uploaded images, shared characters)
  8. Communications between you and our team
  9. User-generated entries such as dreams, mood logs, and similar materials


We use this information to provide you with personalized, secure, and adaptive interactions inside the Services, including enabling your AI companion to improve based on your communication patterns.



2. Service Content and Media



When you use features that involve uploading or generating content, we may process and store:



  1. photos,
  2. videos,
  3. audio recordings,
  4. structured data,
  5. and associated metadata (e.g., the time and place where a photo or video was created).


These files may be stored or processed to deliver the Services’ core functionality.



3. Usage Data and Analytics



We collect information about how you access and interact with the Services. This includes:



  1. IP address
  2. Browser type and settings
  3. Device type and identifiers
  4. Pages you visited prior to arriving on our website
  5. Interaction logs and behavioral analytics
  6. Location information, when permitted by your device settings


This data helps us understand performance, detect anomalies, enhance security, and improve overall user experience.



Sources of Personal Information



We may obtain personal information from the following sources:



• Directly from You



Information you enter on the Services, including forms, preferences, or content submissions.



• Indirectly from You



Information gathered by observing your interactions with the Services.



• Automatically



Data collected through cookies, logs, tracking technologies, or analytics tools placed on your device.



• From Service Providers



We may receive information from third-party partners that support analytics, advertising, payment processing, hosting, or other operational aspects of the Services.



• Publicly Available Sources



To enhance cultural, educational, and entertainment functionality, we may process widely published information such as public figures’ dates of birth obtained from reputable and publicly accessible sources.

This data:



  1. is used solely for analytical or feature-enhancement purposes,
  2. is not independently verified by us,
  3. and is not collected with the intention of infringing any rights.


• Transparency Note



You may choose not to provide certain information.

However, some features of the Services may not function properly without it.



General Use of Personal Data



In general, any personal information you provide to us is used to:



  1. respond to your requests,
  2. deliver a personalized and efficient user experience,
  3. ensure the proper functioning of the Services,
  4. and enhance or develop new features.


We use your data to understand how you interact with the Services and to improve the overall quality and reliability of our products.



How We Store and Protect Your Information



Security Measures



We store user data using secure infrastructure provided by Google Cloud Platform and Firebase.

These trusted environments include advanced security controls designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction.



In addition to Google’s security safeguards, we continuously work on implementing additional protective mechanisms and internal procedures to further enhance data security.



Data Retention



We retain your information for as long as necessary to operate the Services and fulfill the purposes for which it was collected.



If you choose to delete your account:



  1. your personal data will be removed from active systems,
  2. deletion from backups may take additional time due to technical constraints,
  3. certain information may be retained where required by law, for dispute resolution, fraud prevention, or to enforce our agreements.


We always limit retention to what is legally permissible and operationally required.



Where Your Information Is Stored and Processed



To provide you with reliable and efficient Services, your data may be stored, processed, or transferred across different locations worldwide — including countries outside your home jurisdiction.



Additionally, some information may be temporarily stored on your own devices when you interact with the Services.



Regardless of where your data is processed, we apply appropriate safeguards to ensure its protection in line with this Privacy Policy.



How We Use Your Personal Data



We use the personal data we collect for various purposes necessary to operate, maintain, and enhance the Services. These purposes include, but are not limited to, the following:



1. To Provide and Maintain the Services



We use your information to:



  1. deliver core functionality,
  2. ensure the Services operate smoothly,
  3. monitor performance and technical stability,
  4. personalize your experience,
  5. and maintain the overall quality and security of the Services.


2. Account Management



We process your information to:



  1. register and authenticate your account,
  2. manage your profile settings,
  3. grant access to Service features available to registered users,
  4. and maintain accurate user records.


Fulfilling Contracts and Purchases



We use your data to:



  1. complete transactions,
  2. provide products or services you have purchased,
  3. manage billing and payments,
  4. and fulfill other contractual obligations between you and the Company.


4. Communication with You



We may contact you for purposes such as:



  1. providing important updates about your account or the Services,
  2. delivering security notifications,
  3. responding to requests or inquiries,
  4. sending technical or operational messages,
  5. or providing customer support.


Communication may occur via email, push notifications, SMS, or other electronic channels.



5. Marketing and Newsletters



If you have not opted out, we may send:



  1. promotional updates,
  2. special offers,
  3. newsletters,
  4. recommendations or announcements about products or features similar to those you have already interacted with.


You can unsubscribe at any time.



6. Handling User Requests



We process personal data to:



  1. respond to your inquiries,
  2. resolve issues,
  3. fulfill support tickets,
  4. and manage requests submitted to our team.


7. Business Transfers



Your information may be used in evaluating or executing business transitions, such as:



  1. mergers,
  2. acquisitions,
  3. restructuring,
  4. divestitures,
  5. or sale of assets.


Should such a transaction occur, user data may be transferred as part of the transaction, subject to this Privacy Policy.



8. Analytics, Insights, and Service Improvement



We may use your data to:



  1. analyze usage patterns,
  2. identify trends,
  3. measure performance and feature effectiveness,
  4. improve existing functionalities,
  5. develop new features or products,
  6. and enhance your overall experience.


9. Additional Purposes



We may use your data for:



  1. internal research,
  2. monitoring Service integrity,
  3. fraud prevention and security efforts,
  4. compliance with legal obligations,
  5. and tailoring content or in-app experiences.


Any such use is carried out in accordance with this Policy.



When We Share Your Personal Data



We may share your information with third parties in the following situations:



1. With Service Providers



We collaborate with trusted third-party vendors who assist us in:



  1. analytics and performance monitoring,
  2. ad optimization,
  3. hosting and infrastructure support,
  4. customer support services,
  5. email delivery,
  6. payment processing,
  7. and other essential operations.


These providers access your data only to perform services on our behalf and must comply with contractual privacy and security obligations.



2. Business Transactions



In the event of:



  1. mergers,
  2. acquisitions,
  3. financing rounds,
  4. transfer or sale of assets,
  5. bankruptcy or similar proceedings,


your personal data may be transferred as part of the relevant business transaction.



3. Affiliates



Your information may be shared with our corporate affiliates, including:



  1. parent companies,
  2. subsidiaries,
  3. joint ventures,
  4. or other entities under common corporate control.


All affiliates are obligated to respect this Privacy Policy.



4. Business Partners



We may share limited information with business partners when:



  1. collaborating on joint offerings,
  2. providing co-branded promotions,
  3. or enabling additional features that require partner integration.


5. Other Users



If you interact publicly within the Services, such as by posting content or engaging in social features, your information may be visible to:



  1. other users,
  2. third-party platform contacts (if using social login),
  3. or the general public, depending on visibility settings.


This may include our name, profile details, shared content, and activity descriptions.



6. With Your Consent



We may disclose your data for any purpose with your explicit consent.



Important Note: We Do Not Sell Your Personal Information



We do not sell personal data under any circumstances.



Corporate Changes and Amendments



If the Company undergoes a structural change — such as a reorganization, merger, acquisition, divestiture, or sale of assets — your personal information may be transferred as part of the transaction in accordance with applicable laws and the terms of the agreement.



If such a transfer occurs, we will notify you (for example, by sending an email to the address associated with your account) and explain how your information will be handled going forward.



We may also update this Privacy Policy from time to time. The most recent version will always be available on our website. If an update materially affects your rights or how we process your data, we will notify you in advance.



Your Right to Request Deletion



You have the right to request that we delete your personal data.

To make such a request, please contact us at: support@azora-astro.com



Upon receiving your request:



  1. personal data provided based on consent will be permanently deleted,
  2. certain information may need to be retained where legally required (e.g., for fraud prevention, dispute resolution, or compliance purposes),
  3. deletion from backups may take additional time due to technical safeguards.


We handle all deletion requests in accordance with applicable data protection laws and principles of confidentiality.



Updates to the Privacy Policy



We may modify this Privacy Policy periodically to reflect changes in:



  1. our data practices,
  2. operational or organizational needs,
  3. legal or regulatory requirements.


When such updates occur, they will apply to the ongoing use of your personal data.

We will notify you via email or another appropriate method whenever a significant change is implemented.



Opt-Out and Data Requests



You can unsubscribe from our email newsletters at any time using the “unsubscribe” link included in each email.



If you have questions about:



  1. how we collect your data,
  2. how we use it,
  3. how it is stored or modified,
  4. or if you wish to delete or update your personal data,


please contact us at support@azora-astro.com.



We will make every effort to respond within a reasonable timeframe.



Women’s Health and Cycles — Important Disclaimer



The App is not intended to replace professional medical advice, diagnosis, treatment, or contraceptive guidance. It should not be used as a primary method for monitoring health conditions, pregnancy planning, birth control, fertility prediction, or managing medical concerns.



Before making health-related decisions or taking any actions that may affect your safety or the safety of your family, always consult a qualified physician or healthcare professional.



Do not disregard or delay seeking professional medical advice based on information presented in the App.

Always consult a healthcare expert if you have questions about your health, notice changes in your condition, or have concerns regarding any symptoms.



Use of the App is at Your Own Risk



Our goal is to make esoteric, mental-wellness, and health-related information more accessible and engaging. However, the App cannot guarantee any specific results, improvements, or outcomes.



By using the App, you acknowledge and agree that:



  1. all insights, predictions, and suggestions are informational and entertainment-oriented;
  2. data, interpretations, and recommendations may not always be accurate, complete, or scientifically validated;
  3. the App is not a substitute for medical instruments, diagnostic tools, or professional healthcare services.


Any decisions you make based on information in the App are made voluntarily and at your own risk.



Contact Information



If you have any questions regarding this Privacy Policy, your personal data, or our Services, please contact us:



Email: support@azora-astro.com

Company: EL Software Services LLC

Address: 333 SE 2nd Ave 2000, Miami, FL, US